Help! When All Else Fails ….

Please review our common download issues. If none of them apply to your issues, skip down to “If Nothing Works…”

Common Download Issues

When I click on download, I receive a message that tells me I've exceeded my download limit. What do I do?
The dreadful download limit error occurs when our system informs us that a purchaser clicked more than once on a download link. A purchaser may only download each purchased item ONCE. If he or she clicks a download link multiple times, the error message will pop up.

Good news!

If you’re certain that the download is not on your hard drive, we can reset the download so that you can try again. Please submit a customer service request and we’ll get right on it!

I clicked the download links but only some of my purchased items were donwloaded. How do I download the missing items?

If you’re certain that the download is not on your hard drive, we can reset the download so that you can try again. Please submit a customer service request and we’ll get right on it!

Help! I don't know where my Internet browser saved my downloaded purchases.

For Apple Users…

If you are using an Apple computer, by default, Internet downloads are saved in your Downloads folder. If you don’t know where your Downloads folder is located, click on your desktop or go to your Finder and click on Go from the menu in the top left corner. A submenu will drop down, click on Downloads.

For PC Users…

Click here for instructions

Common Display Issues

Help! I opened my lesson and all the images are black!

Your situation could very well be caused by a preference setting in your Adobe Acrobat application.

Go to menu Edit (Win) or Acrobat (Mac) -> Preferences -> Page Display and make sure that Show large images is checked under the Page Content and Information section for the Page Display category:

If Nothing Works…

If you have any issues with receiving your purchased item(s), please submit an online customer service request and we will attend to your needs.

Translate »

Pin It on Pinterest