Please review our common download issues. If none of them apply to your issues, skip down to “If Nothing Works…”
Common Download Issues
- When I click on download, I receive a message that tells me I’ve exceeded my download limit. What do I do?
- I clicked on each download link but only some of my purchased items made it to my hard drive. How can I get the rest of my items?
- Help! I don’t know where my Internet browser saved my downloaded purchases.
If Nothing Works…
If you have any issues with receiving your purchased item(s), please submit an online customer service request and we will attend to your needs.